Committed to Attentive Customer Service
One of the major reasons organizations change employment screening providers is the lack of attentive, timely customer service.
According to our latest Customer Satisfaction Survey, we were awarded with the highest possible customer satisfaction rating available; eight times higher than the organizations that responded to the recent Society of Human Resource Management (SHRM) Annual Background Screening Survey.
- 97% say they are “Satisfied” or “Very Satisfied” with BIB.
- 95% say they would refer their colleagues to BIB.
- 97% rate our Customer Service as “Good to Excellent”
- 100% rate our Quality of Work as “Good to Excellent”
We are extremely proud of our customers' satisfaction. In an industry where Human Resource, Recruiting and Risk Managers want attentive, high-quality, timely service, BIB delivers.
If you are considering a change, contact BIB today to learn more about our exceptional “5 Star Customer Service”.
What Customers are Saying about BIB
- "BIB always makes me feel like they are highly vested in my organization's needs."
- "BIB is very responsive to our needs; professional, ethical and very easy to work with…"
- "We value our business relationship with BIB…"
- "It's wonderful to work with a company that understands the meaning of customer service."
- "I appreciate the promptness of service and quick turnaround time."
- "Everyone I have worked with at BIB has far exceeded my expectations!"
- "I have recommended BIB to many of my colleagues."
- "I cannot say enough positive things about the quality of the information and the exceptional customer service."
- "We are pleased with the reporting, ease of use and turnaround time."
- "I feel I can trust the people at BIB."
- "The BIB staff always goes beyond my expectations."
- "The service has been phenomenal."